Service and Repair Process

Before Submitting a Repair

Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:

Find an answer

Resolve common problems yourself before submitting for repair! [Explore Answers](https://service.shure.com/s/topic/0TO1I000000kRRQWA2/faq?language=en_US®ion=en-US&tabset-17dca=2)

Product Documentation

Find user guides, relevant product documentation and firmware/software [Search All Documents](https://www.shure.com/en-US/docs)

Discontinued Products

View the user guides for discontinued products. [Search Discontinued Products](https://www.shure.com/en-US/Search?size=n_12_n&filters%5B0%5D%5Bfield%5D=group&filters%5B0%5D%5Bvalues%5D%5B0%5D=Documents&filters%5B0%5D%5Btype%5D=any&filters%5B1%5D%5Bfield%5D=discontinued&filters%5B1%5D%5Bvalues%5D%5B0%5D=true&filters%5B1%5D%5Btype%5D=any)

Start a Repair

Get started by logging in or creating an account, then register your product and submit a repair request. Products that are covered by our two-year warranty will be repaired at no charge, if terms and conditions are met. If not under warranty, estimated costs are shown after you have registered your product in the repair portal. **Acceptable forms of payment are Visa, MasterCard, and American Express. We do not ship COD or accept payment by check or money order.** *Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues. To submit a repair request for your Shure products.

[Login](https://service.shure.com/Service/s/assetlistview?language=en_US®ion=en-US) [Create an Account](https://service.shure.com/Service/s/assetlistview?language=en_US®ion=en-US)

Special Repair Situations

[No report_problem in field] — No sound from your earphones?

Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool [Learn More](https://service.shure.com/s/article/how-to-use-earphone-cleaning-tool?language=en_US)

Service of 600 MHz Wireless Systems

To comply with FCC regulations, Shure is forced to cease offering repair services on any products that can operate on frequencies between 616 and 653 MHz and 663 – 698 MHz. Please visit this link to see which frequency bands are still legal for Shure to repair. Please ensure that your product is operating in the permitted frequency band before submitting a repair. Continued operation may cause interference to other licensed services. [2020 Regulations](https://service.shure.com/s/article/band-limit-my-wireless-mic-to-be-compliant-with-the-2020-regulations?language=en_US)

Service and Repair FAQs

A: To receive service or repairs for your Shure product, you will be required to ship your product to us. A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers. A: The FCC has ordered that wireless microphones, in-ear monitors, and related equipment must cease operations in the 600 MHz band (614–698 MHz) after July 13, 2020, or earlier under certain conditions. This rule change does not apply to wireless systems that operate in other frequency ranges—only systems that operate on frequencies between 614 and 698 MHz are affected. To see if your product can be limited to a permitted band please find details in this link A: Serial numbers are found on the cardboard box and on some products: - For bodypacks, the serial number is found on a label in the battery compartment. - For handheld transmitters, the serial number is found on a label in the battery compartment. - For receivers and mixers, the serial number is found on a label on the top or bottom of the product. - For headphones, the serial number is on the cardboard box. - For earphones, the serial number is on the cardboard box. - For most wired microphones, the serial number is on the cardboard box. - For some headsets, the serial number is found on a label on the cord of the headset. Please note not all units have serial numbers on the product.

A: Please follow [this guide](https://p.shure.com/l/428102/2020-07-28/d4c6ht/428102/215782/How_to_Register_My_Product.pdf) for step-by-step instructions with screenshots. A: Please follow [this guide](https://p.shure.com/l/428102/2020-07-28/d4c6jt/428102/215784/How_to_Submit_a_Repair_Request.pdf) for step-by-step instructions with screenshots. A: Contact our service team by completing [this form](https://service.shure.com/s/contact-us?language=en_US®ion=en-US) and selecting Repair and Service as the Case Category. A: The customer is responsible for shipping the unit(s) to the Shure Service Department for repair. The Shure Service Department will provide return shipping by UPS ground. A: Unit(s) needing repair and/or replacement services need to be returned to the Shure Service Department. A: Repair of Barco products is handled by Barco. Please contact Barco for service. A: Repair of Q5X product/Quantum5x Systems Inc product is handled by Quantum5x Systems Inc. Please contact Quantum5x Systems Inc